Support & Contact Information
We are available for support during Australian (GMT+10) business hours of 9am to 5pm, Monday through Friday (currently it is 3:01AM on Friday). We endeavour to respond to emails within 24 hours.
If you are having any technical issues, please first try run: /usr/local/bin/le-cp self-test
Enquiry
Support Data
Help us get you an answer faster, by sending us your logfiles and configuration details. All data is PGP encrypted in transit and storage:
/usr/local/bin/le-cp send-logs
Please do not send us server credentials/passwords under any circumstances.
Support Eligibility
To receive ongoing technical support, you will need an
active support licence
(first year is included for free after purchase of an Individual/Organization licence).
To this end, please provide the email of your original order.
Licence Hostname Change
If you require a hostname change to one of your licences, please find your order ID (search for "Purchase Confirmation" email) and proceed to this page.
FleetSSL cPanel