Support & Contact Information
We are available for support during Australian (GMT+10) business hours of 9am to 5pm, Monday through Friday (currently it is 5:41AM on Monday). We endeavour to respond to emails within 24 hours.
If you are having any technical issues, please first try run: /usr/local/bin/le-cp self-test
Questions about issues with the 0.19.6+ installer? Please first see the release notes for v0.19.8.
Enquiry
Support Data
Help us get you an answer faster, by sending us your logfiles and configuration details. All data is PGP encrypted in transit and storage:
/usr/local/bin/le-cp send-logs
Please do not send us server credentials/passwords under any circumstances.
Support Eligibility
To receive ongoing technical support, you will need an
active support licence
(first year is included for free after purchase of an Individual/Organization licence).
To this end, please provide the email of your original order.
Licence Hostname Change
If you require a hostname change to one of your licences, please find your order ID (search for "Purchase Confirmation" email) and proceed to this page.
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